Gilbert's Resort

I,as always, liled the personal tough on the customer services. I soon as I entered the parking lot I let Rafael know I was staying in a family room. He moved the cone so I could back in. When I entered the office I was greeted with a smile. I was given my room cards, pool wristbands and offered towels, and was pointed in the direction to my room. My room was, as always, clean and prepared. Soaps shower gel and hair conditioner stocked and displayed nicely. I have yet to enter any room I have stayed in that was not what I expected. The t.v. was properly working with the internet strong. The food was excellent with excellent customer service from my waiter and food runner. Both being polite and informative about what was offered and recommended favorites. The pool was beautiful. The scent of chlorine was there but not strong. Just enough to let you know that crystal clear water was tended to. With the kids back in school there was more.adults than children, which at times, is nice and peaceful. But the resort is family oriented and have yet to have an issue with children as the resort has a roving monitor that looks for wristbands and asks if everything is OK. I appreciate that attention and sense of someone making sure the pool gets a walk thru to assure all is on the up-and-up. Yoli in the office was kind and smiling from ear to ear proud to know her patrons were having a good time. She advised us of the hours and was remidnful of getting wristbands for the next day. The sunrises.and sunsets were beautiful and picturesque as always. It was hot and appreciated that our room's ac was up to the task. The coffee maker worked properly as always and was lovely to have for the morning go juice to engage the day. The complimentary breakfast goes so far beyond what other resorts offer. The attendant brewed a cup of coffee that rivaled my own recipe and the fresh fruit, spread and orange juice made it unnecessary for us to have lunch.

Everyone from the receptionist to the man guiding traffic were professional, had no pause in answering my questions and were dressed the part. The onsite pool, restaurants, live entertainment, parking, cabanas, and docks were too notch. The room we stayed in (2nd floor) was clean upon checking in, a/c cooled properly, t.v. worked well, and the views were fantastic. This resort is one that you could have, if desired, stayed onsite without moving your car the whole duration. Food options from the onstie amenities were delicious, priced reasonably and the staff were thoroughly impressive pointing out the hours for areas, the requirements needed and how to go about the s.o.p. to used the pool and cabanas. This is one of those resorts that you could be married at. Breathtaking sunrises, sunsets could only be eclipses by the presence, but not overbearing nature, of security. Not just security guards...I'm taking armed and trained police and sheriffs. It made me feel safe and secure at all times. And although with enough booze things can get out of hand from time to time, there were no incidents, arrests or bad behavior. A true R&R destination if you are looking for a place to never leave through your visit if that's your choice. The onsite coffee bar was excellent and delicious. Even when we were packing up our vehicle to leave, (3 a.m.), there was presence of security and nobody hanging around. Everyone had that unwritten rule of courtesy and I was never woke up by loud and out of control guests. In fact the guests were courteous and jovial happy to answer and interact with me personally. I'd say I met atleats a dozen of nice, family oriented couples, as well as respectful young children happy to hold the door for you and smile. I plan on making this my "go to" because it's amazing. I have been visiting the keys for years.

Its was relaxing. Service was good at Tiki. We enjoyed our stay. The lovely lady that services the breakfast is a delight. The young ladies at the front desk were also very nice. The property had everything we needed for a relaxing family weekend.

Consistently consistent. Good food, good music, good vibes, great service and beautiful atmosphere. Rooms were clean and everything functioned properly. My go to. Monroe County sheriff's making their presence known. Nobody got out-of-line. Yoli was of great help to me as I closed my door or (2) or (3) different occasions. She too carr of it. I miss Gilberts already

Loved the room, it was small but clean and comfortable. The room had a water view, which was nice, but no shears, just room darkening shades. After a couple of days we realized that the outside of the windows had a mirrored finish so during the day you could not see in from the outside, but in the evenings, you had to put the shades down, so no view. When we arrived (on a Sunday) the resort was packed. There is a huge Tiki bar and music and it appeared from the crowds of people, the place to be for weekends. It is only this way on weekends, the rest of the week it was quiet. The pool area was nice, but the pool lounges were hard plastic and not very comfortable.